Frequently Asked Questions

How can I contact customer service?

Phone: 855-404-2284 or Email: sales@bath1.com

What is your return policy?

Our return policy can be found here Shipping Returns.

Are any items non-returnable?

A general rule of thumb is that shower doors and toilet seats are non-returnable, as well as any custom made product made to your specifications.

Where does my order ship from?

Your order will ship from our warehouse in Northeastern Ohio.
Our shipping policy can be found here

Do you offer express shipping?

Please reach out to our customer service department via phone or email. They will ask a few questions about the item that you need and where you need it shipped, based off of that information they can provide you with a shipping quote.

Can you overnight ship a large item? (Bathtubs, Shower or Bathtub Walls, Vanity Tops, Water Heaters, etc..)

Unfortunately, large fragile items are unable to be expedited.

Are any items excluded from promotional coupons?

The listing will advise when a coupon is ineligible for an item.

Why can't I add an item to my cart when it shows out of stock?

These items are on order from our manufacturer, the listing will allow you to add items to your cart only when the item is received and on hand in our warehouse.

Can I order an out of stock item and wait for it?

Please reach out to our customer service department via phone or email. They can provide you with assistance for this type of item.

Do you offer custom vanity tops?

Yes! Please reach out to our customer service department via phone or email. A representative can help walk you through the options for your application and provide pricing.

Do you offer custom shower bases?

Yes! Please reach out to our customer service department via phone or email. A representative can help walk you through the options for your application and provide pricing.

What are your hours?

Our Customer Service Department is available Monday-Friday from 8am to 5pm EST for chat and phone assistance.

Do you have a brick and mortar location?

We do not have a physical location, but we are eager to help you find exactly what you need on our website!

How can I check the status of my order?

If you made an account upon purchasing your order, check the “Orders” section for updates. If there is no new information listed there, reach out for our customer service department via phone or email.

What if I can't find the product or model number that I'm looking for on your website?

Reach out for our customer service department via phone or email we will do our best to assist you with your order.

What kind of payment types do you accept?

Paypal, Visa, Mastercard, Discover, Amex, Google Pay, Apple Pay, Affirm Financing

Do you accept payments or offer financing?

Affirm Financing is available, upon approval, for purchases over $200. How it works.

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks.